Delivery Information
Free Shipping Thresholds (Excluding International Customers):
- Over $250 Free FedEx Ground, FedEx 2-Day, or USPS Priority
- Over $800 Free FedEx Standard Overnight
- Over $1000 Free FedEx Priority Overnight
Normally your order will ship within 24 hours if it is in stock, except on Saturday, Sunday or holidays. You will receive a tracking number for all UPS and USPS shipments. You must choose USPS as your shipping option if shipping to a PO Box, APO, FPO, or DPO address. We ship to all 50 states, including US territories and APO/FPO addresses.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. To receive up to date delivery information you can log on to either www.usps.com or www.ups.com depending on the shipping option you have chosen.
If a package is returned to us as undeliverable, or was rejected, the package may be subject to a 20% restocking fee. Any fees and shipping charges incurred will be rebilled to the customer. Orders that are returned as undeliverable cannot be reshipped. If you still wish to purchase the replacement parts that were undeliverable, please place a new order on our website.
*ALL SHIPPING CHARGES ARE NON-REFUNDABLE.
Domestic Shipping Options:
| FedEx Ground: | Delivery is between 1-5 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. |
| FedEx 2nd Day Air: | Delivery is between 1-3 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available. |
| FedEx Standard Overnight: | Delivery is next business day, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available. |
| FedEx Priority Overnight: | Delivery is next business day by 12:00pm, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. Saturday delivery available. |
| USPS First Class Mail Parcel: | Delivery is between 2-5 business days, based on distance to destination. Cut off is 5pm PST. This is the most affordable way to ship your package if it weighs less than 1 pound. (This is an uninsured shipping option) |
| USPS Priority Mail: | Delivery is between 1-3 business days, based on distance to destination, with $50 insurance included. Cut off is 5pm PST. |
| USPS Priority Mail Express: | Delivery is between 1-2 business days, based on distance to destination, with $100 insurance included. Cut off is 5pm PST. |
International Delivery Information
DirectFix.com empowers customers worldwide to fix their mobile gadgets by providing robust technical support and excellent customer service. International shipping can be complicated so please ready the provided information below carefully. If, after reviewing all the information, you still have questions about International delivery, please contact us at [email protected].
For International orders where your credit card address and/or CVV code cannot be verified, we may ask for a credit card authorization form in order to process your order. This protects the cardholder and DirectFix.com against fraudulent transactions. When using your credit card, you will be billed in USD Currency and your credit card company will bill your local currency at the current exchange rate.
Import taxes, duties and/or custom fees, are the sole responsibility of the recipient. If a shipment is refused/undeliverable and returned, you will be responsible for any import taxes and/or shipping costs incurred by DirectFix.com. Import taxes, duties and/or custom fees are specific for the destination country; we do not know what the amount will be. Please be prepared to pay these fees when your package is delivered. If the package is returned to us, regardless of the reason, all customs charges or fees will be charged to you.
* ALL INTERNATIONAL SHIPPING CHARGES ARE NON-REFUNDABLE.
International Shipping Options:
| USPS Priority Mail International: | Delivery is between 6-10 business days, based on country, with $100 insurance included. Cut off is 5pm. Reliable and affordable way to send mail and packages to more than 180 countries. |
| USPS Priority Mail Express International: | Delivery is between 3-5 business days, based on country, with $100 insurance included. Cut off is 5pm. Affordable and fast International delivery to more than 180 countries with a money-back guarantee to select countries. |
We accept orders and deliver to the following countries:
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Kiribati, Korea, Republic of (South Korea), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Republic Of, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom (Great Britain), United States, Uruguay, Vanuatu, Vatican City, Venezuela, Virgin Islands, British, Virgin Islands, US, Wallis and Futuna
Sorry, but we do not ship to any countries that are not on this list.
Please feel free to contact us at [email protected] about any questions related to the above delivery information.