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Contact Information


Phone Orders

    Phone Orders (Toll Free): 1-844-225-0714 (Option 3)
    Open: Monday-Friday 9:00am-4:00pm PST
Customer Service, Tech Support & Questions?

    At this time we do not offer customer service, phone support or tech support via the phone. All questions regarding these items are handled Monday to Friday: 9am-4pm PST via email only. For further assistance please (Click Here)
Billing Contact

    Phone: +1-408-852-9595 Option 4
    Open: Monday-Friday 9:00am-4:00pm PST
Corporate Headquarters

    DirectFix
    16600 Monterey Rd. #354
    Morgan Hill, CA 95038 USA

    Open: Monday-Friday 9:00am-4:00pm PST
    Phone: +1-408-852-9595 / Fax: +1-408-778-4577
    Email Us: (Click Here)

    THIS IS NOT A RETAIL STORE - SORRY NO WALK IN OR MAIL IN REPAIRS.

Why should I trust you? Are you a scam? Is your business legitimate?

    Yes, we are a real business! We have a physical building we own, we have employees, we have inventory, we have hours of operation, we accept credit cards, we have been featured in news articles including the New York Times, Wall Street Journal, and our CEO was interviewed by Scott McGrew from Tech Now/Bay Area News (see video below), we have been in business since 1998, and we have helped thousands of people repair their electronic devices and save money, so yes we are a real company. We are a professional company with honest employees that prides themselves on great parts & service. We have full time people to handle customer service issues/questions via email. We do not scam anyone. Never have. We are a legitimate company and frankly, we take it very personal if someone implies that we are not or writes bad things about us. Still not convinced? (Click Here) and read the many articles that have been written about us. Still on the fence give us a try and don't forget that all the Free videos we have you can watch before you purchase to make sure your capable of doing a repair before you buy!
Why Won't You Call Me For Technical Support? I Demand a Call!

    We offer highly accurate, and quite timely, web-based support for all DirectFix products. As a small business, phone-based support simply isn't feasible for a number of reasons.

    Most of our support staff are also in technical parts testing and order fulfillment departments. Parts testing and order shipments require a high level of concentration and it is next to impossible to embark on serious efficient process without at least occasional 2-4 hour windows of uninterrupted time. If our technicians and order handlers answered phone calls, they could not package products, test parts, or ship quickly to fill your product needs. Using our online email support system, our staff are better able to devote blocks of time throughout the day to address emails quickly, yet still manage order processing time effectively.

    Alternatively, we could hire support staff to answer the phone. This would, of course, require significant finances, and force us to raise the price of our products. Additionally, the level of accuracy and email resolution would never be the same. Email issues may involve compatibility issues with parts on phones or tablets, so we are constantly striving to keep the most updated parts and accessory lists which takes research and time. Addressing these issues adequately requires years of experience, and in some cases, familiarity with the repair products and repair videos involved.

    Our email based support system has other advantages as well. Emails are archived, allowing us to better solve problems by researching your requests on the parts purchased, and for you to refer back to an email we answered at any time. Further, in many cases, we may need time to research/cogitate on the issue to answer it correctly, which is uncomfortable (or not even possible) with phone-based support. We often need to look up your order on our search based system which can take time.

    Here's a tip on how to obtain the best possible response via email. Be nice. A courteous and clear support request sets a tone much more conducive to resolving the issue. There is no need to yell "HELP!!!!" in the subject line, your order number helps us get your details up for a quicker search.

    We are confident our current approach to technical support is in the interest of your business, as well as ours.

    Contact Customer Service (CLICK HERE)