AX Micro Solutions, Inc. Repair Service Pricing
Manufacturer Warranty Repairs
AX Micro Solutions, Inc. does NOT provide warranty service for any of
the manufacturers. If your unit is still under warranty please
contact the manufacturer directly.
AX Micro Solutions, Inc. Repair Service
AX Micro Solutions is proud to offer a repair service for Palm OS,
Windows CE, Pocket PC, Symbol & Smartphone based Units.
Please be sure to read all the information below regarding
our repair service & terms. AX Micro Solutions only repairs units in the USA.
Pricing & General Diagnosis
All Prices (Except General Diagnosis) Include Parts & Labor.
All Parts & Service are backed with a 30-day warranty. The $35.00 General Diagnosis fee allows you to send in one of the
listed units below and AX Micro Solutions will have one of our repair
experts diagnose your unit. Once we have determined the cause of
your units problem we will email you a quote with the cost to repair
the unit. The $35.00 per unit diagnosis fee is Non-Refundable and is
not applied towards the part(s) cost.
Shipping Information
You are responsible for all shipping cost and packing your PDA/Smartphone unit so it arrives in an undamaged
condition. Any package sent with postage due will be refused. We are not
responsible for any packages lost or damaged during shipment to us. If you are
worried about loss or damage then you should insure the item being sent. To prevent
theft during shipping, pack item(s) in a sturdy NON-DESCRIPTIVE BOX using
cushioning materials to keep the product secure during shipment. If “peanuts” or
small form packing material are used, please bag all items first to ensure no
packing materials get inside the unit or accessories. Also please remove or cross
out any old shipping labels, including the original shipping barcode label.
Software Issues
Sorry at this time we do not repair units that have software issues.
Intermittent Problems
If your unit has intermittent problems we will test for 24 hours
but cannot guarantee a repair. Intermittent issues will still be
charged the $35.00 fee even if no problem is found. If intermittent
issues continue the customer will be responsible for returning the
unit and all shipping fees associated. If the issues is more than 30days old
you will be charged another $35.00 Diagnosis Fee.
How do I know if I need a GlassTop/Digitizer or a (Complete Screen - LCD & Digitizer)?
The only function a glasstop/digitizer/touchpanel handles is the input from the stylus.
If the image is coming up fine under the broken glass, most of the time a glasstop
is all you need. If there are black lines under the broken glass, no image,
or it comes up completely black you will probably need a complete screen which
is a LCD & Digitizer together.
**If you do not see your model listed then we do not repair it at this time.
BE SURE TO NOTE THE REPAIR PRICE BEFORE CLICKING TO
DOWNLOAD THE .pdf REPAIR FORM
- (Step 1) Download our .pdf Repair Service Form (Click
Here)
- (Step 2) Print the Repair Service Form
- (Step 3) Fill
out the Printed Repair Service Form
- (Step 4) Include the
Completed Repair Service form with the Broken Unit
- (Step 5) Ship
Broken Unit with Form and Payment to AX Micro Solutions
